Return & Refund Policy

At Loop Vintage, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

1. Returns Eligibility

  • You may request a return within 14 days of receiving your item.

  • To be eligible, the item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging.

  • Proof of purchase (order number or receipt) is required.

2. How to Request a Return

To start a return, please email us at:
📧 loopvintage18@gmail.com
Include your order number and reason for the return.

Once approved, we will provide you with return instructions and a return address.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

  • We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the refund approval.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable.

5. Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, please contact us within 3 days of delivery with a photo of the issue. We will arrange a replacement or refund at no extra cost.

6. Exchanges

We currently do not offer exchanges. Please return the item and place a new order for the item you prefer.

Need Help?

For any questions about returns and refunds, reach out to us at:
📧 loopvintage18@gmail.com